Privacy Policy
At SereneTrails Adventures Pvt. Ltd. (operating as serenetrailsadv.com), we respect the privacy of our pilgrims and travelers. This Privacy Policy details our practices concerning the collection, storage, and protection of personal data provided through our platform and contact forms.
1. Information We Collect
We collect personal information that you provide voluntarily when submitting enquiries, bookings, or pilgrim stories. This includes:
- Identification Details: Name, email address, telephone/WhatsApp number.
- Travel Information: Preferred travel dates, package interests, group size, and custom requirements.
- Medical Info: Any physical conditions, high-altitude concerns, or emergency medical requirements you declare to prepare for the yatra.
2. How We Use Your Data
Your details are processed to manage booking requests, request inner line border permits from administrative/government offices, optimize travel itineraries, and contact you regarding updates on your Himalayan expedition. We also publish approved pilgrim feedback and testimonials to share stories from the path.
3. Data Storage & Security
We store form details and user leads in a secure database to prevent data loss across server starts. We do not sell or trade your personal information to marketing firms. Access to pilgrim records is strictly restricted to certified SereneTrails staff and border coordinators required for permit applications.
4. Third-Party Sharing
Due to the sensitive nature of high-altitude border travel, necessary visa and personal information are shared with respective border departments, liaison officers, airlines, and helicopter operators strictly to facilitate inner line clearances and medical rescue arrangements.
5. Contact Us
If you have any questions about our privacy policy or want to request the modification or removal of your details, please reach out to us at contact@serenetrailsadv.com.